Home | Downloads | Support | Testimonials | Affiliates | Press Room | Contact us


|Overview| |Download| |Buy now| |FAQ| |How To| |Online Help

FAQ

Table of Contents










Answers
  1. My Audio Tools would not run/perform correctly/I experience problems with using my AVS Audio Tools. What do I do?

    No matter what kind of problem you are experiencing - an unsupported file, de-synch or an error message, in most cases, this problem is already FIXED or can be fixed within a few easy steps.
    Our team is constantly working at correcting reported errors, adding requested features, eliminating the known bugs.
    If your AVS Audio Tools would not launch, or you receive an error message or the software hangs - please run the Repair option. This will refresh the components of the AVS Audio Tools in your system. Here's a brief instruction on how to do it:

    1. Close AVS Audio Tools
    2. Next follow Start > All Programs > AVS Media > Repair


    If you have done the Repair and your problem remains, please make sure that you are using the latest version. We constantly refresh AVS Audio Tools on our site with bug fixes and extended format support versions. You can always download the latest available version HERE.  

    [Back to the top]
     
  2. I enter my Registration name and Serial number and they don't work. What do I do wrong?

    It is important to enter your name (Registration Name) exactly as you did it at purchase, because "John Doe" and "John A. Doe" or "JOHN DOE" are not the same thing.
    The simplest way is to copy the Registration name and the Serial number from your registration letter and to paste them to the appropriate boxes of the registration window. This is ESPECIALLY important if you have Unicode characters in your name.

    To do this:
    1. high-light your registration name in your registration letter, received from us and right-click on it;
    2. select "Copy" in the right-click menu;
    3. move the cursor to the appropriate box in the registration window of the AVS AudioTools;
    4. right-click on the box and select "Paste" from the menu. Do the same with the serial number.

    Some tips to remember:
    1. Make sure that there is no space before and after the registration name and serial number.
    2. Make sure that you are not mistaking the letter "O" for the figure "0" (zero).

    See the animated tutorial on how to register your program easily - AVS Audio Tools Registration Tutorial.

    Internet connection is necessary to complete the registration. Make sure your computer has access to Internet, otherwise you won't be able to register the software!

    If you are sure that you are entering a correct login-serial number combination, please visit our Registration Help Page to receive immediate help.

    [Back to the top]
     
  3. I lost my registration password and I want to reinstall AVS Audio Tools. What do I do now?

    If you need to retrieve a lost serial number, please visit our Registration Help Page to receive immediate help.

    [Back to the top]
     
  4. Where can I get a registered version of the software or how can I register the software using the website provided?

    If you have installed our trial version, you do not need to download anything else. To register the software you have to unlock the program in order to access its full capabilities: Please run AVS Audio Tools Manager and select the Help point on the Main menu, then About. Next click the Registration. button in the About window. You can also run Audio Tools Manager and click Register now... link. Fill in the form in the new window with your registration key and serial number. Then click the OK button to finish the registration process.

    Important note: Internet connection is obligatory for the software registration!

    [Back to the top]
     
  5. Where can I find a boxed version of your software?

    AVS Audio Tools is not sold in boxed version.

    [Back to the top]
     
  6. Does the trial version have any limitations?

    The trial version has no evaluation period, the only limitations are a voice watermark in the output files or a nag screen with our logo in some utilities.

    [Back to the top]
     
  7. When I try to register the software Internet connection window pops up. Why?

    Internet connection is necessary to contact our server and complete the registration process. AVS Audio Tools uses Internet connection only once when you register it.

    [Back to the top]
     
  8. How much is the latest version of AVS Audio Tools for registered users of the previous one (of AVS Audio Utilities or AVS Audio Editor) and why is AVS Audio Tools missing the Editor tool?

    AVS Audio Tools software is not exactly an upgrade for AVS Audio Utilities. It includes the upgraded versions of all the utilities -  AVS Audio CD Grabber, AVS Audio CD Creator, AVS Audio Converter, AVS Audio Recorder except for AVS Audio Editor and a new tool - AVS Audio Mix for mixing audio data.
    For out users convenience we have decided to separate AVS Audio Editor and include it into the AVS Video Editor installation package, while AVS Audio Tools is the software which lets you perform everyday routine tasks with audio, such as converting, grabbing, burning, mixing and others. As for upgrade options, AVS Audio Tools is FREE for the registered users of AVS Audio Utilities or old AVS Audio Editor.

    Please, note!! You will NOT need a NEW registration key to upgrade to AVS Audio Tools. It will be installed as a separate program, so the you will be able to use the AVS Audio Utilities (especially if you are working with the editor) as well. 

    Important note: Internet connection is obligatory for the software registration!

    [Back to the top]
     
  9. How to take a music audio file without vocals and lay my vocals onto that track and record the two  together as a separate track that I can then record on a CD?

    If you want to put your voice record at some music file, you can easily do it with AVS Audio Tools. Record the voice file using AVS Audio Recorder and then use Music Mix Tool to put both files together. You can also find the additional information in the Help file under Music Mix section.

    [Back to the top]
     
  10. I have some WAV voice files that I am using in a PowerPoint presentation for voice over. Can your application help me to compress the files to a smaller size, so that they could still be read by Windows media player?

    The AVS Audio Converter application that is included into AVS Audio Tools package is the very tool for conversion audio files from uncompressed PCM (WAV) into a number of compressed formats (MP3, MP2, OGG, WMA, etc). Choose the output format according to your wish, try different variants. All of the output formats can be read by Windows Media Player.

    [Back to the top]
     
  11. How can I use AVS Audio Recorder to record from microphone or to record streaming audio files playing on the Internet, for example, in Real Player, Quicktime, Windows Media Player, etc?

    The opportunities of recording depend on your sound card parameters only. AVS Audio Tools does not limit the sound card possibilities and supports all of the input lines supported by your sound card.
    Check out your sound and sound card settings at:
    Control Panel ->Sounds and Audio Devices
    and find out what input lines are available with your sound card:
    Volume Control ->Options ->Properties->Recording.

    [Back to the top]


  12. I cannot seem to run any of the tools for working with CDs (AudioGrabber, Copy CD, AudioCDWriter, and so on) when logged on as a Power user. The other tools work fine. What can I do?

    To be able to use the CD Tools , you have to login as an Administrator and configure the system this way:
    --> Control Panel
    --> Administrative Tools
    --> Select Local Security Policy
    --> Find Local Polices in the Security Settings
    --> Security Options.
    Set 'Devices: Restrict CD-ROM access to locally logged-on users only' to Enabled

    After that log on as Power User and use the CD-related tools.

    [Back to the top]

AVS Audio Tools + AVS Video Tools + AVS Video Editor + AVS DVD Copy + AVS TV Box

Super Bundle
© Online Media Technologies Ltd., UK 2008 Products