I have tried re-installation and I
have read your FAQs
but Im still experiencing difficulties.
If you tried the above-listed tips and they were of no avail to you, do write
to us! Please read these guidelines in order to receive a solution to your
problem ASAP.
1. What can I do in order to get high-quality support IN TIME?
Check that your spam filter is adjusted so that you are able to receive
mail from support@avsmedia.com
. This is very important of late the occurrences when our support cannot
reach our customers in time because our letters are being rejected by their
anti-spam programs, are becoming rather frequent. We answer ALL support
requests within 48 hours, but usually it takes much less time.
It is most preferable that you use online
support form. This way you can be sure that your inquiry reaches us.
Please check that you give a VALID
e-mail address.
2. What information should I provide in my letter to be able to receive help as
fast as possible?
Please be as detailed as possible. If you are experiencing problems with
hardware incompatibility, specify the EXACT MODELS
of your capturing devices, CD or DVD drives, video or photo cameras, sound
cards, CPUs, etc, depending on the problem you have. Give a step-by-step
description of your actions, error messages, when do they appear. This way it
will be possible for us to reproduce your error and fix it.
3. Your software does not do what I need, I would like my payment refunded.
If for some reason you are not satisfied with our software and would like your
payment to be refunded, please check our
refund policy page.
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